Today I'm helping my mom fix her computer!
Again... And yes, she is running windows... Did you know there is this thing called the Problems Step Recorder built in to windows 7? Well, I checked it out and this is going to save me so much time explaining the difference between left clicking and right clicking on the mouse to my mom.
PSR for short will record in images each click of my mouse and every time I use the keyboard (but it won't record my actual key strokes!). It'll save everything into a zip that I can share later.
Before you start with it, disable your second or third monitors and turn your resolution down so it'll be easier for the non-techy person to understand the captured images.
Then run psr.exe and open the program. There's just a few buttons - record, stop record, add comment, and the run time so the program makes itself very easy to use.
I've got PSR open and all I need to do is hit record. Now each time I click somewhere, Problem Steps Recorder will display a little red icon showing me that it's captured that as an image. When I type something in, it'll also take a screenshot and explain that I was typing at that time. After I've finished my step, I can also add a comment. Doing so will capture my comment for the non-techy and display it during the steps. When I'm done, I hit stop record and save my .zip file. I can now send my simple steps to my mom via email, dropbox, or whatever.
So what program do you use to help friends and family? Tell me about it -- email@example.com, or simply leave a comment below.
And be sure to check out our sister show, Hak5 for more great stuff just like this.