Due to the sensitive nature of our information security products, only returns for unopened, unused and unmarked goods may be accepted from 30 days of date of receipt. Refunds are processed within 5 business days. Shipping and handling charges are non-refundable. A 30% destruction and recycling fee may apply.
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Orders are fulfilled within 1-3 business days. Shipping times vary by service level and carrier selected at checkout. All sales are on an CPT basis subject to the rules of ICC Intercoms® 2010 CPT. Tracking is included with all orders. Tracking information will be sent by email when your order is ready to ship and will update when the package has been picked up by the shipping carrier. Orders to countries outside the US may require duty payments unless a duties pre-paid shipping service is selected.
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If your device is damaged through no fault of your own, such as receiving a device dead on arrival, the Hak5 limited warranty covers defects in material or workmanship of new Hak5 products for ninety (90) days from the date of original purchase with proof of purchase.
Read the full Hak5 Limited Warranty
As hackers, we hold your privacy with the highest respect. We know that you care how information about you is used and shared – and we know you're smarter than the average bear when it comes to this.
Our terms of service covers a wealth of important for topics including third party links, user comments, and prohibited uses. Please familiarize yourself with these terms.
Read the full Terms of Service
Hak5 products are governed by the Hak5 software license agreement which covers important information on the license of the software, its restrictions, ownership, limitations and more. Please familiarize yourself with this license.
Read the full Software License Agreement
Hak5 products and technology are only available to BIS recognized license exception ENC favorable treatment countries pursuant to US 15 CFR Supplement No 3 to Part 740.
Read the full Export Compliance Policy